Refund & Replacement Policy

 

This Refund & Replacement Policy outlines the terms under which refunds or replacements may be granted. By making a purchase, you agree to the terms below.

 

Eligibility for Refunds or Replacements

Refunds or replacements may be approved within thirty (30) days of confirmed delivery only if all of the following conditions are met:

• Valid proof of purchase is provided (order number, receipt, or comparable documentation).

• Valid proof of damage, defect, or incorrect item is provided, including clear photographic evidence.

• The item received is damaged, defective, or materially different from what was ordered.

• Approval of any claim is at our sole discretion.

 

Replacement Policy

• When approved, we may offer a replacement at no additional cost in lieu of a refund.

• Replacement eligibility is subject to product availability.

• Shipping costs for approved replacements will be covered when the error or damage is attributable to us or our fulfillment partners.

• Replacement items do not extend or reset the original 30-day claim window.

 

Refund Policy

• If a replacement is unavailable or declined by the customer, an approved refund will be issued to the original method of payment.

• Refund processing times vary by payment provider and typically take 5–10 business days after approval.

• Original shipping fees are non-refundable, except where required by law or when the error was solely our responsibility.

 

Non-Eligible Claims

Refunds or replacements will not be issued for:

• Claims submitted after the 30-day eligibility period.

• Items returned or reported without sufficient proof of purchase or proof of issue.

• Damage resulting from misuse, negligence, improper care, alteration, or normal wear and tear.

• Items marked as final sale, clearance, or otherwise designated as non-returnable at the time of purchase.

 

Claim Submission Process

To submit a claim, customers must:

1. Contact us within 30 days of delivery.

2. Provide proof of purchase.

3. Provide clear photographic evidence of the issue.

4. Allow reasonable time for review and response.

5. Failure to provide required documentation may result in claim denial.

 

Limitation of Remedies

Refunds and replacements described in this policy constitute the sole and exclusive remedies available to the customer for damaged, defective, or incorrect items, to the fullest extent permitted by law.

 

Policy Modifications

We reserve the right to modify or update this policy at any time without prior notice. Changes will apply to orders placed after the effective date of the update.